Refund Policy

At Galaxy Prixamart, we strive to provide high-quality client questionnaire templates that meet your needs. However, if you are not fully satisfied with your purchase, we offer a fair and transparent refund policy.

Eligibility for Refunds

Refunds are available under the following conditions:

• You purchased a template but did not receive access due to a technical issue.
• The template you received is significantly different from the description provided.
• You encounter an irreversible formatting or functionality error that prevents you from using the template as intended.

Non-Refundable Situations

We do not offer refunds in the following cases:

• You changed your mind after purchasing.
• The template does not meet your subjective expectations, but it functions as described.
• You downloaded the template and used it before requesting a refund.
• The request is made beyond the refund eligibility period (see below).

Refund Request Process

To request a refund, please follow these steps:

• Contact our support team at [support.desk@galaxyprix.com] within [X] days of purchase.
• Provide your order details and a clear explanation of the issue.
• If eligible, we will process your refund within [30] business days using the original payment method.

We are committed to ensuring a seamless experience with our templates. If you have any concerns, feel free to reach out—we’re happy to help!